About Advice and Quotation
In Cairns, plumbing advice can often be either too expensive or not worth anything. Fortunately, the advice from each employee at Raymond Plumbing is worth their weight in gold.
This is because we each participate in regular training sessions covering the latest methods and most advanced equipment available, so we know plumbing and we know which methods have been shown to be the most effective.
Every day, dozens of people in Cairns and surrounds experience a plumbing problem or have a question about plumbing that they’d like answered. If they want a reliable solution or answer to their problem, they might decide to call a plumber, which would be the smartest choice.
Unfortunately, many Cairns plumbers are too busy to answer right away, or they may not be up-to-date with the latest methods or technology. Perhaps they do have the answers, but decide to charge too much money for their pearls of wisdom. Thankfully, at Raymond Plumbing, we’re not like that. We are very happy to have a chat to you about your plumbing needs or enquiries.
You can call us and ask us for advice or a free quote on whatever plumbing work you need completed. In the meantime, here are a few common problems that may help you before you get the chance to call us!
Pinpoint exactly what your plumbing issue is or what symptoms are occurring before giving us a call (e.g., “I have a leak coming from under the sink in the bathroom” or “when I turn my kitchen tap on, no water comes out, but there’s a gurgling sound”).
Log a call at our office by calling (07) 4032 0089 or email us at email@example.com
Determine what times would best suit you for a plumber to visit, then have a chat to our administrators about your preferred booking time (jobs are booked in for two hour blocks, with the exception of the first job of the day)
One of our highly professional plumbers will attend your property at the time you’ve booked in to attend to your plumbing requirements!
An invoice for any due amount will be issued via mail within approximately 2 business days. Accounts are 7-day accounts.
Contact Us Now!
Give Raymond Plumbing a call today. We’ll take care of all your plumbing needs!
Frequently Asked Questions
This is an extremely common problem that almost everyone experiences once in their lives.
You’ll know you have one if your sink, bath or shower drain isn’t draining at all or draining very slowly. If you have a blocked drain, try these:
- Many blocked drains are caused by a buildup of fats and sediments in your pipes. The first thing you can do is to pour half a cup of bi-carb down the drain, let it sit for half a minute, then tip in a cup of vinegar. This will bubble up and hopefully unclog your drain. If this doesn’t work, you could follow-up with a commercial drain cleaner. If you notice some results but the clog isn’t completely removed, repeat either of these processes until the clog is gone. If doing these achieves absolutely no results, try the next step.
- Use a plunger to try to dislodge a blockage. This usually does the trick, but if not, you may have a more substantial blockage.
- You can purchase handy little blockage removers from your local hardware store. These look like a long plastic zip tie with jagged edges or a long coiled rod that pull hairs and debris out of your drains when you jiggle them around. If you have a blockage close to your drain outlet, these will usually do the trick.
- While we don’t recommend it, if you’re really handy, you could attempt to remove your s-bend and check it for clogs. If you do this and you still have a blockage, it means the blockage is further down the line, so you’ll need to call a plumber.
This is another extremely common plumbing problem. Leaking taps are almost always caused by a washer that needs replacing. You can certainly replace your own washers, but the re-seating process can actually be quite tricky, so we get a lot of calls from DIYers who want us to come and fix their leaking taps even after they’ve replaced the washers.
If you don’t want to waste time and effort attempting to replace your washers, we can do it for you for an extremely reasonable price.
The good news is that most mixer taps have an average 5-year warranty on their mixer cartridges, so if you’ve kept your paperwork for your mixers, you’ll likely get the cartridges for free, which means you’ll only need to fork out the small labour charge.
If you have ceramic disc spindle taps, the ceramic discs in these are moderately easy to replace; however, many plumbers and DIYers alike opt to replace the entire spindle, as it can be a fiddly process. If you have very old taps, you may choose to completely replace them, as they are often seized up and unable to be repaired
It can be a bit of a shock to turn on our taps and realise they’re dispensing nothing but air. Before calling a plumber though, here’s what to do:
- Check to see if it’s just one tap or all the taps on the property. Is it just hot water or both hot and cold?
- If it’s all the taps, check to see if your mains water has been turned off. If it has, just turn it back on. Often, bored kids turn off people’s mains water as they’re passing by, so that could be your problem.
- If your mains are turned on but there’s still no water, give your local council a call. Councils usually notify residents when they turn water off for maintenance reasons, but sometimes they need to do it without prior warning.
- If it’s just one individual hot or cold tap, it’s likely that the washer needs replacing. You could attempt this job yourself or give us a call and we’ll get it done for you with no mess or fuss.
- If your hot water taps are only dispensing cold water, you likely have a problem with your hot water system. Keep reading to learn more…
If your hot water system has thrown in the towel, you’ll only get cold water through your hot water taps. There can be many reasons why your hot water system isn’t working, depending on the type of system.
Here are a few:
- Gas hot water – firstly, check that your pilot light is on. If not, relight it. If it is lit, check that your system has gas. If it does and everything else looks fine, you’ll need to call a plumber. Note: Gas is dangerous, so please refrain from performing any more than the above tips by yourself.
- Solar hot water – the main cause of solar systems running out of hot water is a lack of solar energy reaching the unit. If you’ve had a number of overcast days or your unit has been under shade for other reasons or is very dirty, your water won’t be heating sufficiently. If you have an electric backup, try switching to that. The second reason is that many customers are simply using more hot water than they realise and their solar system can’t keep up. Finally, your Ancillary Energy Support (Booster System) may not be operating properly. Checking this varies from system to system, so it’s a good idea to consult your system’s troubleshooting guide to determine how to fix this or whether you’ll need a plumber or solar service person to fix it.
- Electric hot water – it can be very difficult to determine what’s going on with a malfunctioning electric hot water system. You could have a broken tempering valve, a tank leak or you may need a new relief valve – all of which require a professional to handle. Give us a call and we’ll be able to advise you if we can fix it, or if you need a new system.
Unless you’re able to clearly see your leaking pipe and the leak or crack is in an easy-to-remove section, you might be better off just calling a plumber to help out, as leaking pipes can be very difficult to find and fix properly.
For any plumbing leak, the first step is to turn off your water at the mains before attempting any work (unless the leak is in a drain pipe).
If you can see a leak in a joint, you could try gently reseating it or adding some plumbers tape to the thread, but ‘stop leak’ type sprays and foams aren’t really recommended, as they rarely work completely and can cause problems down the track.
It never hurts to have a look though, but if you find yourself in a situation where you’re unable to fix something yourself, give us a call for some plumbing advice or service.
It’s very likely water hammer. Mild cases can be prevented by anchoring your longer pipes to a solid object like a beam. If this doesn’t work or it’s severe, give us a call and we can fix it lightning quick.
This happens when it’s not emptied frequently enough. Septic tanks should be pumped at least every 5 years.
If this doesn’t occur, sediment can cause a backup which will ultimately flood your home with all manner of nasty things.
Yes, it may cost a bit to have your septic drained, but the cost of doing that will be way less than the cost of cleaning raw sewerage out of your carpets!